Return / Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund / an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
Orders can be cancelled within 24 hours of order submittal. After that time, cancellation requests must be received by us prior to 3 pm CST. Cancellation requests are NOT guaranteed. If your order has already shipped, you may refuse delivery or return it following the instructions above. All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and use the prepaid shipping label provided.
You may also use the prepaid shipping label enclosed with your package.
[City, State, ZIP]
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 10 days from the receipt of your item to process your return/exchange/return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
[The following items cannot be returned [or exchanged]:] For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
• A 20-day return policy applies on most online purchases from Complete instructions will be sent by email. Return Authorization is valid for 20 days.
• REFUSED DELIVERIES: Shipments that are "refused" will be handled as a return in accordance with our return policy. Unless prior arrangements have been discussed and approved, return fees apply and freight is non-refundable.
• UNDELIVERABLE PACKAGES: If the carrier returns a package as undeliverable, a refund will be issued less shipping cost. Reshipments are not processed.
If you have any questions concerning our return policy, please email us at: [email protected]